CHIEF YAW KUMEY TO BE HONOURED AS GHANA 'S FIRST CUSTOMER SERVICE AMBASSADOR

Mr Yaw Kumey, Group Chief Executive Officer of Y. Kumey International Group of Companies,is to be honoured as Ghana's first Customer Service Ambassador,the highest award category in the Ghana Customer Service Awards , for an individual in the private sector,in pursuance of excellence in customer service in Ghana.

Chief Kumey is to be decorated and honoured for his commitment and selfless contribution towards the development of customer service in Ghana,in pursuit a national customer service culture,as the nation emerges as an oil economy and a business hub in Africa.

This awards is an initiative of the CUSTOMER SERVICE ADVOCATE and THE GHANA WRITERS AND NEWSPAPERS SOCIETY(GWANSO) under the leadership of HECTOR WULFF,the founder

1st GHANA CUSTOMER SERVICE AWARDS ,the first awards scheme in Ghana dedicated to customer service in the country,across all business sectors of the economy and the public service as well .

THE 1st GHANA CUSTOMER SERVICE AWARDS

The Ghana Customer Service Awards has been designed to recognize , encourage and reward businesses in Ghana, for their excellent treatment of, and positive attitude towards, their customers.

The Ghana Customer Service Awards has been designed to recognize, encourage and reward businesses in Ghana for their excellent treatment of, and positive attitude towards, their customers.

GHANA CUSTOMER SERVICE AWARDS LAUNCHED -INAUGURAL STATEMENT BY MR.HECTOR WULFF,THE FOUNDER, GHANA CUSTOMER SERVICE AWARDS

by GHANA NEWS SERVICE on Sunday, November 21, 2010 at 1:55am



WELCOME ADDRESS BY HECTOR WULFF, FOUNDER OF THE FIRST GHANA CUSTOMERS SERVICE AWARDS

MADAME CHAIRPERSON, HON. MINISTER OF STATE, NII MEI, REPRESENTATIVES OF THE BUSINESS COMMUNITY, FELLOW COLLEAGUES OF THE MEDIA, LADIES AND GENTLEMAN,You are highly welcome to the ACCRA INTERNATIONAL PRESS CENTRE, the alpha citadel of the GHANA’S MEDIA, to this important event in the history of customer service in Ghana.

That is the official launch of the 1st Ghana customer service awards; a national award dedicated to customer service and consumer affairs in Ghana, with the sole aim of promoting service excellence, in both the public and private sector, towards the attainment of a National Customer Service Culture.

This year,a number of organization drawn from the public and the private sector, including 2 individuals, one from the business community and the other from government, will be honored for their sterling performance in customer relation and their commitment to service quality in Ghana.

These entities and citizens to be awarded,were nominated and selected by the Ghana Customer Service Award Team, a working group of media practitioners and Customer Services Advocates after weeks of critical and meticulous observation, due diligence, research, mystery shopping and phone calls. Next year God willing, the Ghana Customer Service Awards Team will work in closer collaboration with all stakeholders, including the Ministry of Trade and Industry, Ghana Employers Association, Ghana National Chamber of Commence and other relevant bodies, in order to increase and maximize the level of objectivity, transparency and viability of this awards scheme.

As part of our effort to enhance customer service in Ghana, this team have gathered enough materials, and will need more, towards the publication of the GHANA CUSTOMER SERVICE REPORT 2010/11, a 65 paged publication to be circulated strategically within the business community and the general public at large.The report will contain the corporate profile of all our award winners, captions of this event ,awards presentations and a comprehensive report on.

THE STATE OF CUSTOMER SERVICE IN GHANA, CHALLENGES AND THE WAY FORWARD. I will entreat the business community to sponsor this publication and to take advantage on the advertisement opportunities it brings.

Ladies and gentlemen, I would like to use this medium and the opportunity to announce to the entire world that ,early next year, the Ghana Customer Service Awards Team and partners will host the 1ST EVER NATIONAL CUSTOMER SERVICE SUMMIT. This summit will identify and share best practices in customer service delivery, towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE. Once again, I entreat the entire business community in Ghana to sponsor and to actively participate in this great event,dedicated to the development of Customer Service in Ghana.

Once again Ladies and gentlemen,it is reliably and factually true that customer service in Ghana is nothing to write home about, but we as stakeholders in service delivery can work collectively to set new standards in customer service, as the nation emerges as an oil economy and a key business destination in Africa.

I DO NOT SEE PROBLEMS, I SEE OPPORTUNITIES THAT WE CAN TAKE ADVANTAGE OF, SO AS TO LEAVE THIS WORLD FAR BETTER PLACE THAN WE MET.YES WE WILL DO OUR BEST,INDEED OUR VERY BEST FOR GENERATIONS UNBORN ! THANK YOU AND GOD BLESS OUR NATION GHANA.

ABOUT GHANA CUSTOMER SERVICE AWARDS

The 1st GHANA CUSTOMER SERVICE AWARDS seeks to set standards in customer
service in Ghana, towards the attainment of a NATIONAL CUSTOMER SERVICE
CULTURE, as the nation emerges as an oil economy and a preferred business
and investment destination in Africa.

ALL SET TO LAUNCH GHANA'S 1st EVER CUSTOMER SERVICE AWARDS

The GHANA CUSTOMER SERVICE AWARDS TEAM, a working committee of media and consumer protection advocates, have selected the following companies for the following award categories of the soon to be launched 1st GHANA CUSTOMER SERVICE AWARDS at the Accra International Press Centre on the 19^th November 2010 at 4:30pmto 7:00pm.

During the awards launch, forty organizations selected from the public and private sectors are to be honored with the nation's CUSTOMER SERVICE LEADERSHIP AWARD CATEGORY, based on the following observations, by the awards team. Namely, good customer, staff and community relations, a conducive working environment, telephone etiquette, promptness in reply of emails and letters, corporate social responsibility, and effective media relations. This observation by the awards team was enhanced through painstaking mystery shopping and research by the team.

RLG COMMUNICATIONS, to be awarded with,

GHANA’S CUSTOMER FOCUSED BRAND 2010, for their customer led approach to service, by promoting new and flexible ways of delivering products that are responsive to customer needs.

Meanwhile, ELECTROLAND GHANA LIMITED, among the selected 40 organizations to be awarded, will be honored with the nation’s SERVICE EXCELLENCE AWARD 2010, for their adherence to excellence in service quality from the bottom to the highest level of the company.

Leaving ECG GHANA and COCA - COLA GHANA to receive the nation’s

WORST CUSTOMER SERVICE AWARD 2010, with RVI GHANA, agents of RCI OPTIONS, a holiday destination service providers, wining the nation's CUSTOMER EXPLOITATION AWARD 2010.

Also, two individuals, one drawn from the GOVERNMENT SECTOR and the other from the PRIVATE SECTOR, are to be honored.

They are, HON.ALBAN SUMANI BAGBIN, MP AND MINISTER FOR WATER RESOURCE, WORKS AND HOUSING, for his selfless service, promptness and punctuality at work, in spite of his busy schedule, public accessibility, approachability and readiness to serve the public at all time. HE is to receive the nation's PUBLIC SERVICE STAR AWARD 2010.

CHIEF YAW KUMEY, THE GROUP CEO.OF Y.KUMEY INTERNATIONAL GROUP LIMITED, is to be honored as the nation's 1^st CUSTOMER SERVICE AMBASSADOR, for his outstanding contribution and commitment to the development of customer service in Ghana.

The 1st GHANA CUSTOMER SERVICE AWARDS seeks to set standards in customer service in Ghana, towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE, as the nation emerges as an oil economy and a preferred business and investment destination in Africa.

This awards initiative is in consultation with the ministry of trade and industry as proposed major Stakeholders.

MEET THE BRAIN BEHIND THE GHANA CUSTOMER SERVICE AWARDS

His name is HECTOR N.L WULFF,a consumer affairs journalist,consultant and public advocate who has been training customer communications for five years,a prolific writer,marketer,great thinker and a young politician who fears GOD.

HECTOR WULFF was a former staff and trainer in charge of customer communications with MARKETING COMMUNICATIONS AFRICA.

He has written several articles on customer service in several journals and various websites both nationally and internationally,with the most popular title known to global customer service practitioners and communicators,as THE POWER OF CUSTOMER SERVICE SERIES and THE HIDDEN MAGIC IN SERVICE QUALITY.

Currently,MR,WULFF, is the FOUNDER of the CUSTOMER SERVICE ADVOCATE and the EXECUTIVE DIRECTOR OF the GHANA WRITERS AND NEWSPAPERS SOCIETY,promoters and initiators of the 1st GHANA CUSTOMER SERVICE AWARDS in consultation with GHANA'S MINISTRY OF TRADE AND INDUSTRY,and a member of national consumer protection stakeholders promulgating the Ghana Consumer Protection Policy.

WULFF AS AFFECTIONATELY CALLED,IS THE EXECUTIVE DIRECTOR OF A CHARITY OF YOUNG PROFESSIONALS, CALLED THE PUT A SMILE FOUNDATION,HE SERVES AS A MEMBER OF THE NATIONAL YOUTH STAKEHOLDER,WITH THE NATIONAL YOUTH COUNCIL,AS A SOCIAL RESPONSIBILITY TO LAUNCH HIS POLITICAL CAREER.

He is currently working on the NATIONAL CUSTOMER SERVES STANDARD CHARTER(NCSSC) for both the private and public sector service providers in Ghana.

THREE COMPANIES IN GHANA,TO BE NAMED AND SHAMED AS THE NATION LAUNCHES THE GHANA CUSTOMER SERVICE AWARDS

The GHANA CUSTOMER SERVICE AWARDS TEAM,have selected the following companies for the following award categories of the soon to be launched 1st GHANA CUSTOMER SERVICE AWARDS .

The companies are,the Electricity Company of Ghana Limited,Coca - Cola Ghana and RVI Ghana,agents of RCI Options,a holiday destination service providers.

ECG GHANA and COCA - COLA GHANA are to receive the nation's WORST CUSTOMER SERVICE AWARD 2010.

RVI Ghana,agents of RCI Options,a holiday destination service providers,will receive the nation's CUSTOMER EXPLOITATION AWARD 2010.

Meanwhile forty organizations selected from both the public and private sector are to be honored with the nation's CUSTOMER SERVICE LEADERSHIP AWARDS.

Also two individuals,one drawn from the private sector and the other from government are to be honored.

They are, HON.ALBAN SUMANI BAGBIN,MP AND MINISTER FOR WATER RESOURCE,WORKS AND HOUSING,for his selfless service,promptness and punctuality at work,in spite of his busy schedule,public accessibility,approachability and readiness to serve the public at all time.HE is to receive the nation's PUBLIC SERVICE STAR AWARD 2010.

CHIEF YAW KUMEY,THE GROUP CEO.OF Y.KUMEY INTERNATIONAL GROUP LIMITED,is to be honored as the nation's CUSTOMER SERVICE AMBASSADOR,for his outstanding contribution and commitment to the development of customer service in Ghana.

The 1st GHANA CUSTOMER SERVICE AWARDS is in consultation with the MINISTRY OF TRADE AND INDUSTRY,REPUBLIC of GHANA,with the aim of SETTING STANDARDS IN CUSTOMER SERVICE IN GHANA,towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE ,as the nation emerges as an oil economy and a preferred business and investment destination in Africa.