GHATOF Inaugurates New Executives

Great cultural performance by the Ghana Dance Company,Colour and splendor associated with the Ghanaian tourism industry, is what characterized the inauguration of new executives of the Ghana Tourism Federation (GHATOF) at the Coconut Grove Regency Hotel in Accra, as they pledge innovative ways of making the Federation relevant while building on the successes chalked by the previous administration. The new President of GHATOF, Madam Bella Ahu stipulated in her inaugural speech that Federation would engage members, solicit their ideas and inputs in building a strong and formidable body that will drive tourism in the country.

She also indicated that they will work closely with government and all stakeholders in the tourism industry to ensure that Ghana improves on tourism offering in order to attract more tourists and to increase its revenue generation for the country.

The new three-member executive board who were elected last month would serve a two-year term after which they will be eligible for reelection. They include Bella Ahu, CEO of Trafix Restaurant – President, Joe Wilson Tetteh, Vice President of the Chefs Association of Ghana, Vice President and Nana Opei IV of the Ghana Progressive Hotels Association as Treasurer.

The Ghana Tourism Federation is the highest organization established to champion the cause of the private sector in Ghana’s tourism industry. Membership of GHATOF, known as the Governing Council, is comprised of the Presidents of the various trade associations engaged either directly or indirectly in the tourism industry and meets regularly to discuss issues confronting the tourism industry and to consider possible ways of addressing such issues.

KRIF Ghana Limited Holds Customer Forum

KRIF Ghana Limited, Ghana’s leading customer focused Retail Company, which deals in good quality and original office equipment and stationery brands, has engaged its customers and the general public in a seminar on their products and services, at the British Council, Accra.

The event which was very interactive, was marked by a number of presentation by officials of KRIF Ghana Limited, were focused on convenience, durability and usability of their products i.e. Office equipment and stationery. There was a presentation also, on their new and flagship product on the market, which is the customer feedback device, a unique state of the art, user friendly and innovative software-based system for rating customer experience and the voice of the customer, at real time to enhance customer satisfaction. The customer feedback device has an interactive touch screen tablet-based terminal and optional peripherals, such as a webcam, WIFI and emotional sensors among others, depending on the requirement of the user organisation.

Addressing the participants at the seminar, the Executive Chairman of KRIF Ghana Limited, Rev.Kennedy Okosun reiterated the company’s commitment to customer satisfaction by emphasizing that, the objective of KRIF Ghana Limited, is to offer solutions to the customer, pay attention to the customer and that KRIF Ghana Limited will do everything legitimately within it powers, stopping at nothing to satisfy their customers.

KRIF Ghana Limited, has over 30 years, is reputed for retail and supply of internationally recognized brands of good quality but affordable office and school stationery, office equipment and consumables in Ghana.

Story By: Richard Mills

Personality Profile:Hon. Otiko Afisa Djaba,Minister for Gender,Children and Social Protection

 Otiko Afisa Djaba,Minister for Gender,Children and Social Protection, Mother of the Vulnerable in Ghana, Voice of the Voiceless is a mother of 4 children, is 54 years old. She studied Information Systems in the UK, communications in Egypt and holds a Bachelor of Arts degree in Integrated Development Studies at the University for Development Studies in Ghana.
She was the National Facilitator for the Campaign for Greater Discipline under Former Vice President Aliu Mahama in 2004. She worked as a Consultant in Children’s Rights and rural women’s development for Plan Ghana in extremely deprived rural communities in Sissala districts and in Wa.
In 2008 she was the NPP Parliamentary Candidate for the Bole-Bamboi constituency, and is currently the Women’s leader of the New Patriotic Party and has held the position since 2010. She is a polyglot, who speaks 8 Ghanaian dialects.

Gender, Children and Social Protection Minister Addresses Press Conferemce FGM

 The Minister for Gender, Children and Social Protection Hon. Otiko Afisah Djaba was at the Institute of Local Government Studies for a Press Conference on Female Genital Mutilation & Cut (FGM/C) organised by (I)NTACT.
The press conference was to announce the partnership between the German Group (I)NTACT and NGOs of Ghana, Burkina Faso and Togo for the elimination of the tradition of excision or female genital mutilation across borders.

Speaking at the event, Hon. Otiko Afisah Djaba pledged her unwavering support and that of her ministry in the combat against FGM and continue with the work of reaching out to a wider stakeholder base with robust sensitisation and advocacy programmes especially for traditional rulers who sometimes encourage such practices.
Hon. Otiko Djaba added that FGM must be stopped as it violates on the rights of women and girls and strengthen discrimination and gender inequality in areas where it is practiced.
#MoGCSP_Ghana
#StopFGMNow

MEET MR. HECTOR WULFF A.K.A. MR.CUSTOMER SERVICE

MEET MR. HECTOR WULFF A.K.A. MR.CUSTOMER SERVICE

His name is Hector WulffF,popularly known as MR.CUSTOMER SERVICE, a consumer affairs journalist and a consultant who has been training customer service and business communications for five years,a prolific writer,marketer and great thinker who fears GOD.

MR. WULFF,indeed is the true face of customer service in Ghana,a leading authority on customer service,an advocate and campaigner of a national customer service culture.

He has written several articles on effective customer communications in several journals and of various websites both nationally and internationally,with most popular titles known to global customer service practitioners and communicators,as

THE POWER OF CUSTOMER SERVICE SERIES and

THE HIDDEN MAGIC IN SERVICE QUALITY.

Currently,MR,WULFF, is the FOUNDER of the CUSTOMER SERVICE ADVOCATE and the EXECUTIVE DIRECTOR OF the GHANA WRITERS AND NEWSPAPERS SOCIETY,initiators of the GHANA CUSTOMER SERVICE AWARDS in consultation with GHANA'S MINISTRY OF TRADE AND INDUSTRY.

Hector Wulff is a member of national consumer protection stakeholders promulgating and advising government on the Ghana Consumer Protection Policy.

He is currently working on the

GHANA CUSTOMER SERVICE EXCELLENCE PROJECT,which is a national customer service standardization initiative for both private and public sector service providers in Ghana towards the attainment of a

NATIONAL CUSTOMER SERVICE CULTURE.

Early this year Mr.Wulff and his team will host the first

GHANA CUSTOMER SERVICE FORUM and to launch the

GHANA CUSTOMER SERVICE EXCELLENCE PROJECT.

GHANA POLICE RECEIVES HONOURES IN CUSTOMER SERVICE

Ghana Police Service receives LEADERSHIP IN PUBLIC SERVICE AWARD,a category of the GHANA CUSTOMER SERVICE AWARDS,presented by
Mr.Hector Wulff,founder of the awards scheme.
Receiving the award certificate at the nations POLICE HEADQUARTERS in Accra, were the DIRECTOR of GHANA POLICE WELFARE,DETECTOR of GHANA POLICE EDUCATION UNIT and the DIRECTOR OF GHANA POLICE PUBLIC RELATIONS

MEET GHANA'S FACE OF CUSTOMER SERVICE

His name is HECTOR WULFF,popularly known as MR.CUSTOMER SERVICE, a consumer affairs journalist and a consultant who has been training customer service and business communications for five years,a prolific writer,marketer and great thinker who fears GOD.

MR. WULFF,indeed is the true face of customer service in Ghana,a leading authority on customer service,an advocate and campaigner of a national customer service culture.

He has written several articles on effective customer communications in several journals and of various websites both nationally and internationally,with most popular titles known to global customer service practitioners and communicators,as

THE POWER OF CUSTOMER SERVICE SERIES and

THE HIDDEN MAGIC IN SERVICE QUALITY.

Currently,MR,WULFF, is the FOUNDER of the CUSTOMER SERVICE ADVOCATE and the EXECUTIVE DIRECTOR OF the GHANA WRITERS AND NEWSPAPERS SOCIETY,initiators of the GHANA CUSTOMER SERVICE AWARDS in consultation with GHANA'S MINISTRY OF TRADE AND INDUSTRY.

Hector Wulff is a member of national consumer protection stakeholders promulgating and advising government on the Ghana Consumer Protection Policy.

He is currently working on the

GHANA CUSTOMER SERVICE EXCELLENCE PROJECT,which is a national customer service standardization initiative for both private and public sector service providers in Ghana towards the attainment of a

NATIONAL CUSTOMER SERVICE CULTURE.

Early this year Mr.Wulff and his team will host the first

GHANA CUSTOMER SERVICE FORUM and to launch the

GHANA CUSTOMER SERVICE EXCELLENCE PROJECT.