THE 1st GHANA CUSTOMER SERVICE AWARDS
GHANA CUSTOMER SERVICE AWARDS LAUNCHED -INAUGURAL STATEMENT BY MR.HECTOR WULFF,THE FOUNDER, GHANA CUSTOMER SERVICE AWARDS
WELCOME ADDRESS BY HECTOR WULFF, FOUNDER OF THE FIRST GHANA CUSTOMERS SERVICE AWARDS
MADAME CHAIRPERSON, HON. MINISTER OF STATE, NII MEI, REPRESENTATIVES OF THE BUSINESS COMMUNITY, FELLOW COLLEAGUES OF THE MEDIA, LADIES AND GENTLEMAN,You are highly welcome to the ACCRA INTERNATIONAL PRESS CENTRE, the alpha citadel of the GHANA’S MEDIA, to this important event in the history of customer service in Ghana.
That is the official launch of the 1st Ghana customer service awards; a national award dedicated to customer service and consumer affairs in Ghana, with the sole aim of promoting service excellence, in both the public and private sector, towards the attainment of a National Customer Service Culture.
This year,a number of organization drawn from the public and the private sector, including 2 individuals, one from the business community and the other from government, will be honored for their sterling performance in customer relation and their commitment to service quality in Ghana.
These entities and citizens to be awarded,were nominated and selected by the Ghana Customer Service Award Team, a working group of media practitioners and Customer Services Advocates after weeks of critical and meticulous observation, due diligence, research, mystery shopping and phone calls. Next year God willing, the Ghana Customer Service Awards Team will work in closer collaboration with all stakeholders, including the Ministry of Trade and Industry, Ghana Employers Association, Ghana National Chamber of Commence and other relevant bodies, in order to increase and maximize the level of objectivity, transparency and viability of this awards scheme.
As part of our effort to enhance customer service in Ghana, this team have gathered enough materials, and will need more, towards the publication of the GHANA CUSTOMER SERVICE REPORT 2010/11, a 65 paged publication to be circulated strategically within the business community and the general public at large.The report will contain the corporate profile of all our award winners, captions of this event ,awards presentations and a comprehensive report on.
THE STATE OF CUSTOMER SERVICE IN GHANA, CHALLENGES AND THE WAY FORWARD. I will entreat the business community to sponsor this publication and to take advantage on the advertisement opportunities it brings.
Ladies and gentlemen, I would like to use this medium and the opportunity to announce to the entire world that ,early next year, the Ghana Customer Service Awards Team and partners will host the 1ST EVER NATIONAL CUSTOMER SERVICE SUMMIT. This summit will identify and share best practices in customer service delivery, towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE. Once again, I entreat the entire business community in Ghana to sponsor and to actively participate in this great event,dedicated to the development of Customer Service in Ghana.
Once again Ladies and gentlemen,it is reliably and factually true that customer service in Ghana is nothing to write home about, but we as stakeholders in service delivery can work collectively to set new standards in customer service, as the nation emerges as an oil economy and a key business destination in Africa.
I DO NOT SEE PROBLEMS, I SEE OPPORTUNITIES THAT WE CAN TAKE ADVANTAGE OF, SO AS TO LEAVE THIS WORLD FAR BETTER PLACE THAN WE MET.YES WE WILL DO OUR BEST,INDEED OUR VERY BEST FOR GENERATIONS UNBORN ! THANK YOU AND GOD BLESS OUR NATION GHANA.
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