ALL SET TO LAUNCH GHANA'S 1st EVER CUSTOMER SERVICE AWARDS

The GHANA CUSTOMER SERVICE AWARDS TEAM, a working committee of media and consumer protection advocates, have selected the following companies for the following award categories of the soon to be launched 1st GHANA CUSTOMER SERVICE AWARDS at the Accra International Press Centre on the 19^th November 2010 at 4:30pmto 7:00pm.

During the awards launch, forty organizations selected from the public and private sectors are to be honored with the nation's CUSTOMER SERVICE LEADERSHIP AWARD CATEGORY, based on the following observations, by the awards team. Namely, good customer, staff and community relations, a conducive working environment, telephone etiquette, promptness in reply of emails and letters, corporate social responsibility, and effective media relations. This observation by the awards team was enhanced through painstaking mystery shopping and research by the team.

RLG COMMUNICATIONS, to be awarded with,

GHANA’S CUSTOMER FOCUSED BRAND 2010, for their customer led approach to service, by promoting new and flexible ways of delivering products that are responsive to customer needs.

Meanwhile, ELECTROLAND GHANA LIMITED, among the selected 40 organizations to be awarded, will be honored with the nation’s SERVICE EXCELLENCE AWARD 2010, for their adherence to excellence in service quality from the bottom to the highest level of the company.

Leaving ECG GHANA and COCA - COLA GHANA to receive the nation’s

WORST CUSTOMER SERVICE AWARD 2010, with RVI GHANA, agents of RCI OPTIONS, a holiday destination service providers, wining the nation's CUSTOMER EXPLOITATION AWARD 2010.

Also, two individuals, one drawn from the GOVERNMENT SECTOR and the other from the PRIVATE SECTOR, are to be honored.

They are, HON.ALBAN SUMANI BAGBIN, MP AND MINISTER FOR WATER RESOURCE, WORKS AND HOUSING, for his selfless service, promptness and punctuality at work, in spite of his busy schedule, public accessibility, approachability and readiness to serve the public at all time. HE is to receive the nation's PUBLIC SERVICE STAR AWARD 2010.

CHIEF YAW KUMEY, THE GROUP CEO.OF Y.KUMEY INTERNATIONAL GROUP LIMITED, is to be honored as the nation's 1^st CUSTOMER SERVICE AMBASSADOR, for his outstanding contribution and commitment to the development of customer service in Ghana.

The 1st GHANA CUSTOMER SERVICE AWARDS seeks to set standards in customer service in Ghana, towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE, as the nation emerges as an oil economy and a preferred business and investment destination in Africa.

This awards initiative is in consultation with the ministry of trade and industry as proposed major Stakeholders.