His name is HECTOR N.L WULFF,a consumer affairs journalist,consultant and public advocate who has been training customer communications for five years,a prolific writer,marketer,great thinker and a young politician who fears GOD.
HECTOR WULFF was a former staff and trainer in charge of customer communications with MARKETING COMMUNICATIONS AFRICA.
He has written several articles on customer service in several journals and various websites both nationally and internationally,with the most popular title known to global customer service practitioners and communicators,as THE POWER OF CUSTOMER SERVICE SERIES and THE HIDDEN MAGIC IN SERVICE QUALITY.
Currently,MR,WULFF, is the FOUNDER of the CUSTOMER SERVICE ADVOCATE and the EXECUTIVE DIRECTOR OF the GHANA WRITERS AND NEWSPAPERS SOCIETY,promoters and initiators of the 1st GHANA CUSTOMER SERVICE AWARDS in consultation with GHANA'S MINISTRY OF TRADE AND INDUSTRY,and a member of national consumer protection stakeholders promulgating the Ghana Consumer Protection Policy.
WULFF AS AFFECTIONATELY CALLED,IS THE EXECUTIVE DIRECTOR OF A CHARITY OF YOUNG PROFESSIONALS, CALLED THE PUT A SMILE FOUNDATION,HE SERVES AS A MEMBER OF THE NATIONAL YOUTH STAKEHOLDER,WITH THE NATIONAL YOUTH COUNCIL,AS A SOCIAL RESPONSIBILITY TO LAUNCH HIS POLITICAL CAREER.
He is currently working on the NATIONAL CUSTOMER SERVES STANDARD CHARTER(NCSSC) for both the private and public sector service providers in Ghana.
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